Frequently asked questions

Send a quote request with the product, quantity, configuration and destination. We reply with a written quotation, and once you confirm, we issue a proforma invoice and schedule production or allocation.

Yes. We sell single units to private buyers as well as wholesale quantities to dealers and venues.

Yes. Single-aircraft orders are normal, especially for a first unit before a fleet order.

Prices depend on configuration, quantity, customisation, current production batch and destination. A written quote gives you an accurate figure rather than a headline price that changes at checkout.

We aim to reply within one business day. Complex OEM, ODM or multi-product requests can take a little longer while we confirm specifications.

The product or products, quantity, colours or configuration, powertrain (for karts), payload or mission (for drones), destination city or port, and your timeline.

Payment methods and terms are set out in your proforma invoice. Bank transfer is standard for international trade. Ask us about other options when you request a quote.

For production and custom orders, a deposit is usually required before production, with the balance due before shipment. Exact terms are confirmed in your quotation.

Our website runs over HTTPS (SSL), so form data is encrypted in transit. We only use your details to respond to your enquiry.

Yes. Pricing is tiered by quantity, and mixed-model container orders are priced on the total order.

Yes, subject to freight and dangerous-goods rules for batteries. We will advise on the best way to ship a mixed order.

Yes. Dealers and OEM partners commonly order a sample unit or small first order before committing to volume.

Yes. A proforma invoice with full product, price, payment and shipping details is issued before payment.

Changes are possible before production starts. Once production begins, changes to colours or specifications may affect cost and lead time.

We ship worldwide. We have country guides for 31 destinations, including the US, Canada, the UK, EU countries, Australia, the Middle East, Southeast Asia and Latin America. See our shipping destinations page.

In reinforced crates, by sea freight in full or shared containers, or by air for small urgent orders where practical.

Drones ship in protective cases or cartons. Lithium batteries are packed and declared as Class 9 dangerous goods.

Incoterms define who pays for and is responsible for each stage of shipping. We commonly quote EXW, FOB and CIF, and DDP for some destinations.

Yes, where DDP or door-delivery service is available, or through your own freight forwarder.

Under EXW, FOB and CIF the buyer pays import duties and local taxes. Under DDP they are included in our price.

A commercial invoice, packing list, bill of lading or air waybill, and dangerous-goods declarations for batteries. Other certificates depend on product and destination, so ask before ordering.

Sea freight transit varies by route, and air freight is faster. Production lead time is separate. We confirm both in your quotation.

Often yes, under strict dangerous-goods rules, but some airlines and services restrict large lithium batteries. Sea freight is the most common route for large packs.

Yes. Under EXW or FOB terms, many buyers use their own forwarder. We coordinate pickup and documentation.

Yes. On request we send photos or video of your actual units and packing before dispatch.

We supply chargers matched to the destination's mains voltage and plug type. Tell us the delivery country and city when you order.

India has prohibited import of complete foreign-made drones since 2022, with limited exemptions. Speak to us before ordering, and check the current rules.

No. Freight shipments need a physical delivery address or port.

Photograph the packaging and goods on arrival and note the damage on the delivery receipt, then contact us immediately. Freight insurance claims depend on the Incoterms and insurance arranged.

Our current range is the AX-964 Classic Speedster (open top), the AX-964 Classic Coupe (hardtop) and the AX-GT Track Edition (modern track styling).

Each model has a full car-style body inspired by classic and modern sports cars, rather than an exposed frame. They look like collector cars at kart scale.

The platforms are offered in electric and petrol configurations. We confirm the current options and specifications in your quotation.

Top speed depends on the powertrain configuration ordered. We confirm it in writing with your quote and spec sheet.

No. Like almost all go karts, they are designed for private property, tracks and closed venues, not public roads.

Yes. The range is designed with adult and premium buyers in mind. Rider size and maximum load are confirmed per configuration.

Suitability depends on configuration, speed settings and supervision. We confirm recommended rider age, height and load for each configuration. See our kids go karts guide.

Each model has five or six standard colours, including black, white, silver, yellow and green. Custom colours and liveries are available on wholesale and OEM orders.

Yes, on wholesale and OEM orders. Send a colour reference or artwork and we will produce a mock-up for approval.

Yes. Logo badging and full branding are part of our OEM programme.

Yes. Body panels, trim, wheels and drivetrain parts can be supplied with your order or later.

Keep batteries charged within the recommended range, check tyres, brakes and steering regularly, keep connections clean and dry, and follow the manual's service intervals.

Follow the engine manufacturer's oil-change and service schedule, check the chain or drive belt, brakes, tyres and steering, and use fresh fuel.

Electric karts are the usual choice indoors because they produce no exhaust. Venues should follow local safety and ventilation rules.

Karts ship largely assembled in crates. Any final assembly steps are explained in the manual.

Yes. Every kart ships with a manual covering operation, safety and maintenance.

Yes. Many venues use them as a premium tier alongside a standard fleet. Discuss duty cycle and charging or refuelling needs with us when you quote.

Safety equipment depends on configuration. Check the spec sheet issued with your quote, and always follow venue safety rules, including helmets.

Yes. Warranty terms depend on product and order type and are stated in your quotation.

Yes. Ask on WhatsApp or by email and we will send a video of current production units.

Electric karts are quiet, emission-free and cheap to run, and suit indoor and noise-sensitive sites. Petrol karts refuel quickly and run all day, and suit outdoor and remote sites. Our electric vs gas guide covers the details.

Run time depends on battery capacity, rider weight, driving style and terrain. We confirm figures for your configuration.

Charging time depends on battery and charger. We confirm it in the spec sheet. Fleets usually rotate karts or batteries to keep running.

Generally yes. Electricity usually costs less than fuel, and electric drivetrains need less routine maintenance than engines.

Yes. Petrol engines are much louder than electric motors, which matters for venues near homes or indoors.

Yes, but lithium batteries lose capacity in the cold and should be charged at moderate temperatures. Store and charge them indoors in winter.

Yes, with heat management: shaded parking, charging in cool areas and avoiding charging immediately after hard use.

Conversions are possible but complex. It is usually better to order the electric configuration from the start.

Yes. Dealers, distributors and venues buy at tiered wholesale prices, with mixed models and colours allowed.

It depends on the product and customisation. Standard models have low MOQs, and custom paint or private label have project-specific MOQs.

Yes. Dealers get product photography, spec sheets, catalogs and spare-parts support.

We build our existing designs under your brand, with your logos, colours, packaging and manuals.

We modify or develop a design to your requirements, such as styling, interior, lighting or powertrain integration, and build it for you.

OEM puts your brand on our existing product. ODM changes the product itself. ODM involves more development, samples and time.

Yes, through our ODM service. We work from your brief or drawings and approve samples before production.

Ownership of design changes and tooling is agreed in writing at the start of the project.

Yes. We are happy to sign a reasonable non-disclosure agreement before you share designs.

Yes. Printed cartons, crate markings and inserts are available on OEM orders.

Yes. We can supply manuals with your branding and in the languages you need, from your translation or ours.

Yes. Several drone models, such as the MX4-10, are offered with OEM and ODM support for branding and modification.

Yes. Our custom payload drone service covers mounts, power, release mechanisms and accessory integration.

Exclusive territory arrangements can be discussed for distributors with committed volumes.

Yes, factory visits can be arranged by appointment. Contact us to plan a visit.

A drone designed to carry something other than its own camera: cargo, sensors, sprayers, speakers, lights or release mechanisms.

The THEA 200MP coaxial octocopter is rated for a 70 kg payload.

Maximum take-off weight (MTOW) is everything the drone lifts, including its own weight and batteries. Payload is what is left for your cargo or sensors.

It depends on payload and conditions. Manufacturer figures range from about 20 minutes to up to 45 minutes in our range, and flight time falls as payload rises.

The TTA G300, a six-axis agricultural drone with a 30 L tank for spraying and seed spreading.

The P50 and D50 (50 kg) are our main cargo platforms, with the D50 rated for 10 km range and 5000 m altitude. For lighter loads, see the SY800.

The MX4-10 and SY800 carry loudspeakers, lights and drop mechanisms. The P50 can drop heavier rescue loads.

The GAIA 160MP and GAIA 190MP carry survey cameras and LiDAR.

The GAIA 160MP with thermal or zoom payloads, or the SY800 with its stabilised camera.

The SwellPro Fisherman MAX FD2: IP67 waterproof, 3.2 kg bait release and a 4K camera.

A drone with eight rotors mounted in four stacked pairs, giving high thrust and some redundancy in a compact frame.

A hexacopter generally has more margin after a motor failure than a quadcopter. Real fault tolerance depends on the flight controller and conditions.

Some models include cameras (for example SY800, SwellPro FD2). For others, cameras and sensors are payloads configured to order.

Only if rated for it. The SwellPro FD2 is IP67 waterproof. Check the protection rating of other models before flying in wet conditions.

Enough to keep flying while others charge, typically several sets for continuous operations. We help size battery and charger sets for your mission.

Operating documentation is included, and remote setup support and training can be arranged.

Yes. Propellers, arms, motors, batteries and other spares can be supplied with your order or later.

Yes. Larger platforms such as the GAIA 160MP and GAIA 190MP can carry LiDAR, subject to mount and power integration.

It varies by model: about 1 km (SwellPro FD2) to 10 km (D50, MX4-10, SY800). Long-range flights usually need regulatory approval.

Yes. Release mechanisms and throwers are available on several models for cargo, bait and rescue drops.

Almost always. Most countries require operator registration, qualified pilots and specific operational approval for heavy-lift aircraft.

Part 107 covers drones under 55 lb. Heavier drones generally need an exemption under 49 U.S.C. §44807 and related FAA authorisations.

Under the EU framework, the open category is limited to aircraft under 25 kg. Heavier operations normally need an operational authorisation in the specific category.

Beyond visual line of sight: flying where the pilot cannot see the drone directly. BVLOS flights usually need special approval.

The Specific Operations Risk Assessment, a method used in Europe and elsewhere to assess and approve drone operations in the specific category.

Usually yes, for both aviation and pesticide use. In the US, Part 137 applies to dispensing agricultural products by aircraft.

Rules are strict and vary by country. Heavy-lift flights over uninvolved people are generally restricted.

Night flying is permitted in many countries with extra requirements such as lighting and training. Check your local rules.

In most countries, yes, especially for commercial operations and heavier aircraft.

Our resources page and country shipping pages link to the national aviation authority for each major market.

We provide product documentation to support your applications, but operating approvals are the operator's responsibility.

Some countries, such as India, Saudi Arabia, Qatar and Vietnam, restrict or license drone imports. Check before ordering, and talk to us.

Yes. Warranty terms depend on product and order type and are stated in your quotation and documentation.

Contact us with your order number, a description of the issue and photos or video. We will diagnose remotely and arrange parts or repair.

Yes, by email and WhatsApp, with remote diagnosis for most issues.

Yes. Spare parts can be ordered at any time after purchase.

Yes. Fleet buyers and dealers usually order a starter spares kit with their first order.

Our team works in English. Other languages can be arranged for OEM documentation.

Our sales team works Monday to Saturday. WhatsApp and email enquiries outside hours are answered the next business day.

Use the contact page, the quote form, WhatsApp, email or phone. All details are in the website footer.

Yes, please. Send us your feedback and, with your permission, we will publish it on the product page.

Contact us. We will tell you if there is a local distributor, or supply you directly.